# YoEco AI · Dalia learns your business and sells on WhatsApp

> The economy can grow like a living organism. YoEco AI creates Dalia, an intelligence that answers and sells on WhatsApp, Instagram and Messenger, supports your team and learns how your business works. High value, no overhead: we grow when you grow.

Born in Colombia · living intelligence for your business · https://yoeco.ai/en/ · Español: https://yoeco.ai/

## Roots: a different economy

For decades, growing meant adding layers of software that charge separately and never talk to each other. We believe in a different economy: systems that connect like roots and charge only for the value they create.

### Before and now: the same order in two worlds (illustrative example)

The same order, in two worlds. A customer writes at 9:40 p.m.: she's looking for a size S dress for a wedding on Saturday.

**The old way**

1. **9:40 p.m. · The message is left waiting.** Nobody is watching the chat at that hour.
2. **8:15 a.m. · Is there a size S?** Someone opens the inventory spreadsheet, which isn't up to date.
3. **8:40 a.m. · Copy and paste.** The price is typed into the chat and the order into a notebook; one wrong digit and the complaint begins.
4. **10:30 a.m. · The customer already bought elsewhere.** The reply came late and the sale went cold.
5. **Month end · Books in the dark.** The accountant rebuilds sales from screenshots, and every program charges its license.

Result: the sale went cold, inventory is wrong and at month end nobody knows what was left.

**Living solution**

1. **9:40 p.m. · Dalia replies instantly.** She shows the dresses that are really in stock in size S, with their real price.
2. **9:43 p.m. · Sale paid.** She holds the dress and sends the payment link; the payment confirms itself.
3. **9:44 p.m. · Inventory and warehouse up to date.** Stock goes down on its own and the warehouse gets the order to pack in the morning.
4. **7:00 a.m. · The owner decides what matters.** She sees the sale, the margin and what needs attention; she approves with one tap.
5. **Month end · A single truth.** The accountant gets the transactions from a single ledger; nobody copies and pastes.

Result: sale paid that same night, inventory up to date and a single truth for the whole team.

**What changes**

| | Before | Now |
|---|---|---|
| Tools | Six programs, six passwords, six invoices. | One solution with agents by area that talk to each other. |
| Information | Each system knows one part; someone copies and pastes. | Every piece of data is written once and everyone reads the same truth. |
| Service | Whenever someone gets around to replying. | Instantly, 24/7, with the real catalog and stock. |
| Cost | Every license charges, whether you sell or not. | High value with no overhead: we grow when you grow. |
| Decisions | In the dark, with last week's data. | AI proposes with today's data; a person decides. |
| Changes | Asking the software for something new is a project. | A stable core that adapts and evolves with you. |

## The organism: you don't buy modules, you give your business a nervous system

Dalia at the center: she learns how you work and supports every person on your team. Around her, organs that switch on when you need them, and roots that connect with what you already use.

### Dalia (the nervous system)
She learns how your business works and connects everything else. The same Dalia for your customers and for your team.
- **Learns your business**: she remembers how things are done here —shipping, exchanges, payments— and what each person teaches her. She starts from a knowledge base by industry, process and role.
- **Learns from your conversations** (Beta): you upload your team's WhatsApp chats and, before any AI, names, phone numbers, IDs and addresses are removed. Dalia proposes what worked —questions, objections, the answer that closed the sale— and a person decides what she learns.
- **Living knowledge map** (Beta): see what Dalia knows, where she learned it, when she used it and what led to a sale.
- **Knowledge, not data** (Beta): Dalia learns how your business works, not who your customers are. A barrier with fixed rules checks everything before it is stored and keeps a record, as Colombia's data protection law (Ley 1581) requires.
- **On every screen**: her orb supports each person on the team according to their profile: takes them to the feature, explains how it's done here and suggests the next step. You choose how much initiative she takes.
- **Listens and proposes**: anyone on the team can tell her what to improve and she turns it into a concrete proposal. Nothing changes without the owner's approval.
- Every new organ connects to Dalia: what she learns with one person or in one process, the others use.

### Sales (the pulse)
Turns conversations into paid sales and customers who come back.
- **Dalia Service**: answers 24/7 on WhatsApp, Instagram and Messenger in your voice. She only recommends what is in your catalog, with real prices and stock.
- **CRM Agent**: contacts, pipeline, tasks and leads in one place: every conversation and every demo is recorded. Included from Seed.
- **Sales closing**: creates the order, charges with a payment link or cash on delivery, and confirms the payment on her own.
- **Promotions**: bundles with their own price and discount codes that Dalia validates. She never makes up a discount.
- **Repeat purchase & after-sale**: reminds customers to reorder when they are about to run out, and asks how their order arrived.
- **Suggest a reply** (Beta): in the chat, your salesperson asks for three options with one click, picks one, adjusts it and sends it. It is turned on or off for the whole business.
- **Reports** (Beta): who handles each chat, how fast they reply and how much each salesperson, product and channel sells, with the full pipeline. Each person sees their own; the owner sees everything.
- Every sale updates inventory, notifies the warehouse and lands in the Finance ledger without anyone typing it.

### Operations (the roots)
Keeps your catalog alive, knows what to order and takes every order to the door.
- **Inventory Agent**: round-trip Excel with preview, bulk price changes, undoable history, and updates by text, voice or photo.
- **Inventory drafts** (Beta): count from your phone in the warehouse, note what arrived or upload a short Excel. Several people fill in the same draft; nothing changes until someone reviews the before and after and sends it, and it can be undone.
- **Supplier Agent**: reads the e-invoice, a photo or the supplier's message, records the real cost and suggests what to order and from whom.
- **Shipping & tracking**: you define where you deliver —by town, department or group— and how it is paid and delivered. From a photo of the shipping label, Dalia reads the number and shares the carrier's tracking link with the customer.
- What comes in from suppliers updates stock and costs; Dalia sells with today's data.

### Finance (the metabolism)
What you earn, what you have and what you owe, in three sentences.
- **Finance Agent**: profit, margin per product, cash, debts and expenses. Watches your cash, warns you in time and projects the coming months.
- **For your accountant**: the month's transactions ready for whoever keeps your books, who only sees what their profile allows.
- **E-invoicing** (sprouting): invoices your sales through an authorized technology provider.
- Every number comes from a single double-entry ledger fed by sales and purchases.

### Team (the tissue)
Each person works with what they need, and Dalia supports them their way.
- **Seven profiles**: owner, admin, salesperson, advisor, accountant, warehouse and marketing, with permissions enforced on the server, the panel, the app and the orb.
- **Interface by profile**: each person gets their own home and picks their style: visual, compact or numbers first. Whoever runs the business sees a greeting, three numbers and what needs attention.
- **View as another profile** (Beta): the owner can see Dalia the way their salesperson or warehouse sees it, without changing anything, to know what each person has on their screen.
- **Data that never mixes**: each business has its own database, with daily encrypted backups. What someone teaches Dalia is only visible to that person, who can delete it.
- The team and Dalia learn together: what one person discovers becomes a business process once the owner approves it.

### Ecosystem (the mycorrhizae)
Like roots that connect with other organisms, Dalia integrates with what you already use.
- **Channels**: WhatsApp, Instagram and Messenger, in a single inbox. In your web store, Dalia knows which product the customer is looking at and takes them to the cart or to WhatsApp.
- **Connections from your panel** (Beta): the owner connects WhatsApp, Instagram, Messenger, Wompi and Addi with guided steps and a button to test the connection. Keys are stored encrypted and never shown again.
- **Payments & shipping**: payment links that confirm themselves and the carrier's tracking in the customer notice.
- **Excel & invoices**: your catalog round-trip in Excel and your suppliers' e-invoices.
- **Open connection**: an API with permission-scoped keys and signed events, to connect the CRM or system you already use. Integrations for each case are reviewed in the demo.
- What happens outside comes into the organism and what happens inside goes out to your systems, with no copy and paste.

### Marketing (the pollen)
Takes your business to new people and tells you what brought each sale.
- **Eco** (Beta): every link and every ad carries its code; Dalia records where each customer came from and Eco tells you which ones brought paid sales. No names, phone numbers or chats.
- **Content with your brand** (sprouting): content plan and posts made with AI, following your brand guide and approved by a person.
- Eco is a separate product that talks to Dalia: Dalia answers the customers it brings, and every paid sale goes back to Eco.

### Four laws of the organism
1. **One sap**: sales, purchases, inventory and expenses all write to a single ledger. That's why the agents never contradict each other: they all read the same truth.
2. **Learns with you**: Dalia remembers how things are done in your business, what each person teaches her and what worked in your team's conversations. She learns knowledge, never your customers' data.
3. **Proposes, never imposes**: dalia suggests the purchase order, the price or the improvement the team asked for. A person approves with one tap.
4. **Evolves without breaking**: a stable core that improves through changes tested first in one business, audited and reversible. A watcher reviews the AI models every day.

**Dalia on every screen**: Dalia's orb lives on every screen of the panel and the team app. She knows who you are —owner, salesperson, accountant, warehouse— and answers with what your profile can see: she takes you to the feature, explains how it's done here and suggests the next step.

## A day with Dalia (illustrative story)

**I'm Dalia. Let me tell you about a day in Laura's business.** Laura sells fashion clothing and accessories on Instagram and WhatsApp. She works with Sofía in sales, Andrés in the warehouse and Marta, her accountant. I learn how they work and support all of them.

### 11:47 p.m. · While everyone sleeps (Stage: Seed)

Valentina writes to me on Instagram: she's looking for a dress for a wedding on Saturday. I show her what's actually available in her size, hold it for her and add her to the CRM. Nobody had to wake up.

> **Customer:** Hi! Do you have dresses for a daytime wedding? I wear a size S.
> **Dalia:** Hi Valentina, I'm Dalia from Laura's store. In size S I have the sage green midi dress and the sand linen one. Want to see photos?
> **Customer:** The sage green one! 😍
> **Dalia:** I'm holding it for you and sharing the payment link. Which city is it going to?
> _Sale on hold · Valentina added to the CRM_

### 7:02 a.m. · Laura teaches me something new (Stage: Root)

Valentina paid before going to bed. Laura opens her phone, sees the orders ready and teaches me how they handle shipping. From now on, that's how I explain it to the team and to customers.

> **Dalia:** Good morning, Laura. Last night I closed two sales with a payment link; the orders are ready to pack.
> **Laura:** Remember: if they pay before 2 p.m., the order ships the same day.
> **Dalia:** Saved as a business process. That's how I'll explain it to Sofía, Andrés and customers.
> _Learned · Shipping process_

### 10:15 a.m. · Sofía doesn't have to interrupt anyone (Stage: All)

Sofía started in sales this week. Instead of interrupting Laura, she asks me from her screen, and I answer with what the business already taught me. She only sees what her salesperson profile allows.

> **Sofía:** How do I do a size exchange?
> **Dalia:** Here's how we do it: the customer has 15 days, unworn and with the tag on. Shall I take you to create the exchange in Orders?
> **Sofía:** Take me there

### 12:40 p.m. · The label, with no typing (Stage: Root)

Andrés packs Valentina's dress and takes a photo of the shipping label. I read the number, send Valentina the carrier's tracking link and mark the order as shipped.

> _Label photo received_
> **Dalia:** Done, Andrés: label read and order marked as shipped.
> **Dalia:** Valentina, your dress is on its way. You can track it with the carrier's link.
> **Customer:** Thank you! 💚

### 3:30 p.m. · What sells doesn't run out (Stage: Sprout)

The denim jacket is selling fast. I propose the order to Laura with her usual supplier and the real cost, and she approves it with one tap. When the invoice arrives, I read it and update the inventory.

> **Dalia:** The size M denim jacket will run out before Friday at today's pace. I drafted the order with your supplier. Shall I send it?
> **Laura:** Approve
> **Dalia:** Sent. When the invoice arrives, I'll read it and update the inventory.

### 7:00 p.m. · Clear numbers and the accountant up to date (Stage: Bloom)

Laura asks me how her day went. I answer with what her ledger says and leave the month's transactions for Marta, her accountant. Marta only sees what her profile allows.

> **Laura:** How did I do today?
> **Dalia:** You sold more than last Tuesday and your margin held. The denim jacket earned the most.
> **Dalia:** I left the month's transactions ready for Marta.
> **Laura:** Perfect. More tomorrow 💚

### 11:58 p.m. · And when all is calm, I rest (Stage: All)

When there is nothing to do, my orb falls asleep. But I stay alert: if someone writes, I wake up and answer.

> **Customer:** Hi, are you still open?
> **Dalia:** Of course! I'm Dalia from Laura's store. What are you looking for?

**Laura didn't stop working. She stopped working alone.** This is what a business with a nervous system feels like: it learns, supports and connects.

## Case: a real business where the organism already breathes

**Baby's World** (babies and kids, large catalog): a store for babies and kids, from strollers to toys, that sells on WhatsApp and through its web store.
- **The challenge**: a huge catalog, with many items and colors, and parents who need calm, not pressure, to choose by the baby's age and use.
- **What Dalia does**: she searches among what is really in stock and shows the real "from" price. In the web store she knows which product the customer is looking at and takes them to the cart or to WhatsApp.
- **How it feels**: a calm, professional voice, with no emojis or invented urgency, and the review is requested after the purchase, not before.

## DNA: six genes we don't negotiate

1. **Replicable**: what works in one business becomes a setting for all.
2. **Usable**: if an owner with no technical background can't understand it in a minute, it's badly designed.
3. **Lower cost, better quality**: AI is used only where it adds value.
4. **Facts before promises**: Dalia never makes up prices, stock or discounts.
5. **You decide**: agents propose; people approve.
6. **We sell solutions**: we don't sell software, apps or development.

## Plans: grow in stages, like everything alive

| Stage | Motto | Includes |
|---|---|---|
| **Seed** | No message left unanswered. | Dalia answers 24/7 on WhatsApp, Instagram and Messenger; CRM Agent (contacts, pipeline, tasks and leads); recommends only from your real catalog; holds the product and hands the sale to your team; human handoff. |
| **Root** | Every conversation, a paid sale. | Everything in Seed + sales closing (order, payment link or cash on delivery), promotions and repeat purchase. |
| **Sprout** | What you sell, always in stock. | Everything in Root + Inventory Agent and Supplier Agent. |
| **Bloom** | The complete organism. | Everything in Sprout + Finance Agent; e-invoicing and Marketing as they sprout. |

We sell solutions, not software. We don't publish prices: we build the value of your stage with you in a 30-minute demo.

## Services: beyond Dalia

Dalia is the center of what we do. Around her, the YoEco team offers three separate services, hired on their own or, in some cases, as added value to your solution.

- **Brand creation**: name, visual identity and logo; brand guide and core assets; a voice for your customers, the same one Dalia uses.
- **Digital marketing**: strategy and content for social media; Meta campaigns with measured links; which link or ad brought each paid sale, with Eco (Beta).
- **Corporate AI advisory**: diagnosis of what to automate and what not; tools and what they cost to run; personal data (Colombia's Ley 1581) and team adoption.

We don't publish prices: each service is shaped with you in a 30-minute meeting.

## Frequently asked questions

**What is YoEco AI?** YoEco AI is a Colombian company that creates Dalia: an intelligence that learns how your business works, serves your customers, supports your team and connects with the tools you already use. It all works as a single organism, and nothing is applied without a person's approval.

**What does Dalia do?** She serves and sells 24/7 on WhatsApp, Instagram and Messenger with your real catalog; supports each person on the team from any screen according to their profile; and, depending on the stage, closes and charges sales, looks after inventory and suppliers, and tells you what you earn, have and owe. When a person is needed, she hands off the conversation without losing the thread.

**What does Dalia learn and who sees it?** She learns how your business does things —shipping, exchanges, payments—, what each person asks her to remember and, if you want, what worked in your team's conversations. Nothing goes in without a person approving it, and what each person teaches her is only visible to them, and they can delete it at any time. She keeps knowledge, not data: your customers' names, phone numbers, IDs, addresses and cards never enter what she learns.

**Does Dalia connect with my tools?** Yes. She answers on WhatsApp, Instagram, Messenger and your web store, charges with payment links, shares the carrier's tracking, works with Excel and your suppliers' e-invoices, and has an open connection (API with keys and signed events) for the CRM or system you already use. The owner connects their channels and payments (Wompi and Addi) from the panel, with guided steps. We review the integrations for your case in the demo.

**Does YoEco AI offer services besides Dalia?** Yes. Besides Dalia, the YoEco team offers brand creation, digital marketing and corporate AI implementation advisory. They can be hired separately or, in some cases, as added value to your solution with Dalia. We don't publish prices: each service is shaped with you in a 30-minute meeting.

**How much does YoEco AI cost?** We don't publish prices: we sell solutions, not software. In a 30-minute demo we look at your business, tell you which stage to start at (Seed, Root, Sprout or Bloom) and build the proposal with you.

**Can Dalia make up prices or discounts?** No. Dalia only uses the data in your catalog and your policies; if something isn't there, she says so and checks with your team. Discounts only exist as codes or bundles you create.

**Do I need technical skills?** No. We load your catalog, your policies and your voice, and connect your channels. Then Dalia supports you on every screen: ask her in one sentence and she takes you where you need to go.

**What kind of businesses is it for?** Today, for businesses in Colombia that sell through chat: gifts, baby products, fashion, food, cosmetics, hardware stores and more; soon, in more Latin American countries. It works from a small startup to a company with a team, several locations and a large catalog.

**How do I book a demo?** Talk to Dalia on this page: she asks three questions, recommends a stage and books the demo on a weekday. Our team writes to you to confirm the time.

## Contact

Book a demo with Dalia at https://yoeco.ai/en/ · News: https://yoeco.ai/en/news/ · RSS: https://yoeco.ai/en/feed.xml

Follow us on Instagram (https://www.instagram.com/yoecoai/) and LinkedIn (https://www.linkedin.com/company/yoeco-ai/).